Products / Chargeback Management

Handle chargebacks without headache.

Reduce chargeback losses and stay below network thresholds. From €15 per case.

01 — EVIDENCE PREPARATION

Every chargeback type, covered

Turn disputes into recovered payments with automated evidence and optimized representment.

Increase win rate with data-driven evidence
Recover lost revenue from friendly fraud and disputes
Stay below Visa & Mastercard chargeback thresholds
No manual work on your side — we handle the entire evidence preparation

Case CB-2291 · Reason 10.4Representment

Evidence package

Order & payment details214 KB

3-D Secure authentication log56 KB

Delivery confirmation182 KB

Customer communication97 KB

IP & device match report44 KB

Submitted to acquiring bank5 docs · 0.6 MB

02 — CASE MANAGEMENT

All disputes in one place

Create cases via the interface or API. Track status, deadlines, and outcomes across all open disputes. Monitor chargeback thresholds in real time — Visa, Mastercard, and your PSPs — so you're never caught off guard.

Never miss Visa/Mastercard response deadlines
Build evidence tailored to each reason code
Handle disputes across representment and pre-arbitration stages
Track chargeback ratios and stay below network thresholds

How it works

Four steps from dispute to resolution

01

Create a case

Submit via the interface or automatically via API. Case is matched to the corresponding order and transaction.

02

Compile evidence

Transaction data, device records, IP logs, and customer communications are pulled automatically from connected sources.

03

Prepare documentation

Evidence package assembled and formatted per card network requirements. Industry-specific templates applied.

04

Submit to the bank

Materials submitted to the acquiring bank within the response window. Outcome tracked and reported back.

from €15

Per case, fixed fee

4 steps

From submission to resolution

Visa · MC

Card networks supported

API

Case creation available

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Get started

Resolve disputes faster.

Our team compiles evidence and submits cases. You focus on your business.